Spafari Etiquette

• Please arrive 15 minutes early for your spa treatment to ensure you are checked in and have time to relax.


• Late arrival: The full treatment charge will be applied, however, the treatment will be shortened to allow for other guests to have their scheduled appointments.


• Please turn off all Cellular devices to ensure an undisturbed period of relaxation for everyone.


• No outside food or beverages may be brought into the spa.


• Children: under 12 are permitted in the spa only when they are receiving services and accompanied by a parent or guardian at all times.


• We reserve the right to refuse service to anyone who is intoxicated or behaves inappropriately to staff.


• Clients are invited to use the Infrared Sauna, Steam Room, Pool and Hot Tub in conjunction with any service. Sauna availability cannot be guranteed as only one person at a time may be accommodated and pre-booked paid sessions will take precedence.


• Gift Certificates are non-refundable and are treated as cash, therefore they cannot be replaced if lost or stolen. No cash will be exchanged for any unused portions of the gift cards.


• Gratuities may be left for your spa therapist and will be accepted with many thanks.


• Prices are subject to change without notice.

Cancellation Policy:

When making an appointment, a credit card (Master Card or Visa) will be required to secure the booking for the following reasons:

Failure to Show: 100% of service(s) will be applied.

Cancellation: 24 hours notice is required...less than 24 hours will result in a 50% charge for any service(s) reserved unless special circumstances exist.

Privacy Policy -In order to provide the best service possible we need to collect some personal/health information. Be assured that all such information is held in highest confidence and is not shared with anyone.